25 March 2017 - When NSW couple Edna and Bill Williams were told how much they'd be expected to pay for their private health insurance next year - $17,594 - they were so shocked they couldn't sleep for three nights.
They are already paying top dollar for their BUPA policy: $912 a month, well over the $388 national average for high-level cover. But after April 1, that will rise to $1466 a month - a staggering 60 per cent increase.
"We thought, 'that can't possibly be right'. How on earth do we just pluck an extra $7000 out of the air?" says 78-year-old Mrs Williams. Her husband is 86.
The company offered no explanation to the couple for the steep increase, simply pointing to the rising cost of health care services.