27 August 2018 - The biggest health insurer in Australia, Bupa, has admitted the controversial changes it made to paying for out-of-pocket medical expenses prompted customers to flee.
The health insurance and aged-care titan quietly made the concession in its home country of Britain this month as it handed down a flat profit update.
Bupa’s blunder came as low wage growth and falling demand for health insurance among young people also weighed on the fund.