7 March 2018 - Health fund Bupa has admitted it went a step too far amid anger over changes to its gap cover scheme and will now wind-back elements of its controversial plan.
Bupa had informed doctors that from August insured patients would only qualify for gap cover if they were treated at a Bupa-contracted hospital or day-stay facility, causing the Australian Medical Association to warn of "US-style managed care" and policyholders threatening to leave.
The fund's managing director Dwayne Crombie told Fairfax Media that "thoughtful" feedback, especially from those in regional areas, made him realise the change to the medical gap scheme was "catching the wrong thing" and he decided on Tuesday night to make re-adjustments.