Complaints about private health insurance rule changes jump

Sydney Morning Herald

9 December 2019 - Complaints about private health insurance rule changes doubled in the September quarter, coinciding with "upheaval" in the sector as funds roll out the federal government's new classification system by the April 2020 deadline.

The Private Health Insurance Ombudsman received a total of 1029 complaints in the September quarter, up 2 per cent on the previous three months and flat on the September 2018 quarter. 

Of these, there were 56 complaints about insurer rule changes, up from 27 in the previous quarter.

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Michael Wonder

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Michael Wonder