Posted by Michael Wonder on 09 Nov 2019
Medibank CEO’s plan to fix health insurance
8 November 2019 - It took just one day for Medibank CEO Craig Drummond to come to grips with the size of the challenge he was facing.
The health insurer was several years into a $150 million IT upgrade – codenamed Project Delphi – when Drummond discovered he had just 14 days to send Medibank’s 3.7 million customers an annual tax statement.
The former NAB CFO was already walking into a public relations maelstrom after the competition watchdog had launched a landmark case against Medibank just two weeks earlier.
