29 June 2020 - PHARMAC responds to all enquiries received from health care professionals and the public on our 0800 line and via email enquiry@pharmac.govt.nz, some of which are of a complaints nature. 

 However, PHARMAC does not have a formal complaints process. As such, your request to be provided with the numbers of complaints received by PHARMAC, about funding, for each of the last five years, is refused under section 18(g)(i) of the OIA, as the information requested is not held by PHARMAC.

PHARMAC's records show the number of complaints that have been formally referred to PHARMAC by the following agencies over the last five years are:

• Office of the Ombudsman – 11 complaints
• Human Rights Commission – 5 complaints
• Health & Disability Commission – 1 complaint
• Office of the Privacy Commissioner – no complaints

Read PHARMAC OIA response