Posted by Michael Wonder on 05 Jul 2017
Private health insurers must do more to arrest rise in complaints, Senate told
5 July 2017 - Ombudsman director warns of ‘an increased level of frustration with affordability’ and calls on the industry to address the causes of grievances.
Private health insurers are being told they need to deal better with unhappy customers as complaints to the government continue to rise.
The commonwealth ombudsman reported a nearly 40% increase in complaints between January and March, compared with the same period in 2016.
