Posted by Michael Wonder on 05 Mar 2018
Record 30 per cent increase in complaints about health insurance
5 March 2018 - A startling 30% increase has seen the total number of complaints to the Private Health Insurance Ombudsman hit a record high.
The Ombudsman has revealed complaints rose by 30 per cent to 5750 in 2016-17, and while issues ranged from incorrect direct debits to hospital exclusions, much of it was driven by Medibank.
"[The] increase of over 1300 complaints within one year ... is the largest rise we have experienced over the past 10 years," its latest State of the Health Funds report reads.
