The pharma industry needs to measure patient experience from the patients’ perspectives

Stat News

10 May 2021 - The relationship between clinical outcomes and the patient experience — the sum of all of interactions of an individual related to managing his or her health — has long been established and documented.

Yet many elements that are typically described as having an impact on overall experience are related to quality of care and the patient-physician relationship, things largely outside the control of pharmaceutical companies.

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Michael Wonder

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Michael Wonder