Patient experience data and bias — what ratings don’t tell us

New England Journal of Medicine

28 February 2018 - Although patient-experience data are important to U.S. health care organisations, the best way to interpret them remains elusive, in part because such variables as race–race concordance between physician and patient correlate with improved patient satisfaction.

Read New England Journal of Medicine perspective (subscription required)

Michael Wonder

Posted by:

Michael Wonder

Posted in:

US , Patient , Bias , Data